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TERMS & CONDITIONS

 

 

PRIVACY NOTICE

 

In compliance with the new General Data Protection Regulation (GDPR)legislation that became law on 25th May 2018 we are required to advise you of our Privacy Policy. We will only hold the data of customers who have made purchases from us or who have requested to have their details entered on our mailing list for sending information that may be of interest to them. This data may consist of name, address, telephone number and email address together with details of any purchases made. We will never share this information with any third party apart from the necessary information required by couriers who may be employed by us to deliver items that have been purchased from us.  We do not use any third party company to send out marketing emails or letters.   All email data is stored securely and any details that are stored on paper such as copies of purchase invoices etc, which we are required by law to keep for compliance with Government tax legislation, are stored securely. 

 

 

CONDITIONS OF SALE

 

For items purchased from our website, in line with the EU Distance Selling Directive

 

In the unlikely event you are unhappy with your purchase you may return the picture within 15 days of receiving the work for a full refund of the price of the picture.

 

We cannot refund return despatch costs which must be paid by you and must include insurance.

 

 

RETURNS PROCEDURE

 

To qualify for a refund, the picture must be returned within 15 days of your receiving the work and in its original condition carefully repacked in the original packaging we used to send it to you.

Keep that packaging we will not accept a return in anything else.

 

Tell us about your intention to return an item by email. Include in the message your name, details of the picture and your reason for returning it.

 

We will then provide you with instructions on how to return the picture to us.

 

If the picture has been damaged in transit please inform us by email and we will contact our insurers for instructions and will inform you as to how to proceed.

 

Once we have received the original picture and been able to verify its condition and the condition of its framing, we will issue the refund due to the account originally used to pay for the work